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You can book online 24/7 at www.galatravels.com or alternatively you can call one of our specialists on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm who will be happy to help you.

We accept Visa, Mastercard and American Express for both online bookings and bookings you make over the phone with our travel specialists. We also accept cash and debit card payments in our offices and bank transfers if booking with our specialists.

There are various reasons you may have encountered an error.  It may be the case that seats on your selected fare were sold out by the time the booking details were submitted, or technical errors can occur due to high demand on our website for our special fares.

We encourage you to try booking again and if you still face difficulties please contact one of our travel specialists by calling us on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm (EST) or by emailing us at online@galatravels.com and we’ll be happy to assist you in making a booking.

This can happen if you are making searches in more than one open browser tab. If this happens try booking again in one browser window and contact us to cancel the incorrect reservation. If you are still facing difficulty don’t hesitate to contact one of our travel specialists by calling us on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm (EST) or by emailing us at online@galatravels.com and we’ll be happy to assist you in making a booking.

To protect our clients against credit card fraud we verify card holder’s details with your issuing bank/provider. If you receive a message that the details don’t match please contact your issuing bank/provider for more information.

If you would like us to re-verify your details with your issuer or would like to provide an alternative method of payment don’t hesitate to contact one of our travel specialists by calling us on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm (EST)

If you don’t wish to pay by credit card online you can make a booking with any of our travel specialists by calling us on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm (EST).

Yes we provide comprehensive cancellation and medical insurance. If booking online you will have the option to purchase it during the booking process. If you have questions or wish to book with one of our specialists, call us on 1 888 299 4252 and we’ll be happy to assist.

Please call our travel specialists on 1888 299 4252 (North America) or +1 905 940 4646 who will be happy to assist you.

At Gala Travels we are confident that we can offer you the lowest prices on International airfares. If you find something cheaper we'd love an opportunity to beat it.

Our Low Fare Guarantee applies to airfares that originate in/depart from Canada quoted in Canadian Dollars.

Gala Travels accepts airfare quotes from other Canadian travel agencies, airlines and Canadian registered businesses and websites.

The airfare must be available and able to be booked by the general public when you bring it to us. Available means that the identical airfare you have received a quote for is currently for sale and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time. Fares that are not meant for the general public are excluded.

The price beat applies only for travel on the same dates and flights.

The onus is on the customer to request a Low Fare Guarantee. Your airfare quote must be in writing and must be presented to us prior to booking. It does not apply to written quotes presented after booking.

The quote must reflect the number of passengers looking to book as per the quote. Of course, if we can book more passengers at the same low price we'll do so.

Gala Travels will only price beat where your quote is presented to us prior to booking.

Your e-tickets are usually issued and emailed to you within 24 hours. If you have not received your e-tickets don’t hesitate to contact our specialists on 1 888 299 4252 who will be happy to assist you.

You will receive an E-Ticket for each traveller by email which is proof of purchase.  You should present this at check-in with your valid travel documents/passport.

Don’t hesitate to contact one of our travel specialists by calling us on 1 888 299 4252 Mon-Fri 9am-6pm and Sat 11am-4pm (EST) or by emailing us at sales@galatravels.com  with your booking reference and requests and we’ll be happy to assist you.

If you wish to change your reservation call our specialists on 1 888 299 4252 who will be happy to assist you.

When you make a booking with Gala Travels you’ll automatically receive a confirmation. Your e-ticket/s with your ticket numbers will be issued within one business day after your booking has been quality checked .

Once you have your e-ticket/s print them and present them at check-in along with your valid travel documents/passports.

For domestic flights at least 1.5 hours prior to departure. For international flights, at least 3 hours prior to departure. We urge you to call the airlines prior to departure to ensure your flights are on time. Please note these are just recommended times and you should allow yourself ample time during peak times and days with adverse weather conditions.

You would check in with the airline which is listed. If their counter is not available then only would you proceed to the operating airlines desk. For further clarification feel free to contact us on 1 888 299 4252.

You will need your boarding pass which will be issued to you by the airline check-in staff on the day of departure and your valid travel documents/passport.